Privacy Policy

Data Collection

At Ooty Oasis, we value your privacy and are committed to protecting your personal information. We collect the following data:

• Name
• Email address
• Shipping address
• Payment information
• Phone number
• Browsing history on our website

We collect this information through:

• Website forms when you place an order or create an account
• Cookies and similar technologies
• Customer feedback and surveys

Data Usage

Your data is used for the following purposes:

• Processing and fulfilling your orders
• Personalizing your shopping experience
• Sending you order updates and shipping information
• Marketing communications (with your consent)
• Improving our website and services
• Customer support and issue resolution

Data Security

We take the security of your data seriously and employ the following measures to protect it:

• SSL encryption for all data transmissions
• Regular security audits and updates
• Restricted access to personal data within our organization
• Secure data storage with regular backups
• Compliance with industry-standard security protocols

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Typically, we keep your data:

• For active customers: As long as you maintain an active account with us
• For inactive customers: Up to 3 years after your last interaction with us
• For legal and regulatory compliance: As required by applicable laws

To request the deletion of your data, please contact us at privacy@ootyoasis.com. We will process your request within 30 days, subject to any legal obligations to retain certain information.

Data Access and Correction

You have the right to access, correct, or update your personal information. To do so:

• Log in to your Ooty Oasis account and update your profile information
• Contact our customer support team at support@ootyoasis.com
• Use the “Contact Us” form on our website

We will respond to your request within 30 days. For security reasons, we may need to verify your identity before processing your request.

Cookies

Cookies are small text files stored on your device that help us improve your browsing experience. We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Personalize your shopping experience
• Analyze website performance and traffic

You can manage cookie preferences through your browser settings. However, disabling cookies may impact your experience on our website.